Return Policy
If you find that there is an issue with your product or are not satisfied with your purchase, we have a 14-day return policy. This means you have 14 days after receiving your item to request a return/exchange. To start that process, please contact us at contrastcandles@gmail.com
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at ontrastcandles@gmail.com
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item so that we can evaluate the issue and make the necessary corrections. If your order arrived damaged, please send us an email within 48 hours of receiving your order along with photos of the damage and a description of the damage as well. Please report damaged products within 48 hours and before using your product for the first time. For all returns, refunds, or exchanges, you will need the receipt or proof of purchase.
Additional Information
- Products made from wax can soften or melt when shipping during warm temperatures. We cannot be held liable for products that become melted when subjected to hot temperatures for long periods of time.
- We strongly advise you to arrange to have your order delivered to an air-conditioned location, such as a business or home, where someone can receive your package.
- If packages are left outside during hot temperatures, candles and related items could potentially melt. We cannot be held liable for such damage.
- We are unable to cover any shipping fees. Discontinued items, clearance items, limited collections/releases, and gift cards are also considered final sales and are ineligible for returns, refunds, or exchanges.
Exceptions
We do not accept returns on sale items or gift cards.
For any questions or concerns regarding our return policy, please contact us. We are accessible via contrastcandles@gmail.com